I always get the job of planning holidays, most of the time this is easy and I enjoy the whole experience. However, this time I have found it one hell of a headache . . . if anyone is planning to use Stayz to book their accommodation I suggest you read these reviews before you begin!! I wish I had!
While Stayz was Australian owned, we never had a problem. Then Homeaway acquired them in 2011 and subsequently they were acquired by Expedia in November 2015. It's been a gradual downhill run ever since . . . customer's and owners alike, are fuming.
The Stayz customer service centre is run out of the Philippines and frankly my dears they just don't give a damn for the customers, nor the owners. If you check thoroughly on the internet you will find complaints from both sides.
Many of the holiday homes are family owned and operated. Some are caring, others not so, but at least while you are dealing directly with people on Aussie soil, one stands a reasonable chance of getting things sorted to everyone's satisfaction.
I am not an advocate of using Credit Cards online, other than through PayPal. I know there are fees involved on the business end, but as a personal shopper I have always found PayPal safe to use, while keeping one's financial information secure.
Once Stayz has your details, you have NO CONTROL over how your CC is used, and with their system you have to supply that to Stayz BEFORE you can even have a booking confirmed.
If you are thinking of using Stayz or any of it's associated companies, do so at your own peril.
Well my dear readers, that's my huff and puff for today. :) Ah, I feel so much better now . . . time for a cuppa.