I have been on a bit of roller coaster ride this past week. I was expecting deliveries from Supia and Soom, but it's so disappointing when you receive a shipping notice to say a doll is going to be shipped on a specific day and that the tracking number will be forwarded as soon as it has been shipped, only to find it still hasn't been shipped several days later!! At least my Soom delivery is on it's way.
I don't know about anyone else, but I would rather be told in the first instance that delivery times have been extended to however many months, or that they are a certain amount of weeks behind because they have been inundated with unexpected orders, than to be told "stories" only to be horribly disappointed time and time again.
The other thing that annoys the crap out of me, is when Q&A's and emails go unanswered for days on end. I'm sure if they were answered honestly in a timely manner, the companies wouldn't receive so many, therefore saving the company valuable production time.
All runarounds do for me, is put me off ever ordering from the company ever again. Still, in saying that, we have two days left in this current week, so at least one may turn up yet (says she, full of hope and with everything crossed). But, I will probably get Soom Monday, and God only knows what's happening with my Supia delivery.
I think in future I will be sticking with the companies that stick to the dates they give me and answer my questions in a reasonable time, like Fairyland, Iplehouse and Luts do. These compnies have never let me down, and have either shipped right on time or before the due date.